A recent X post about a visible problem with a bar of Cadbury Dairy Milk has left the internet abuzz. In the now-viral post, user @goooofboll shared four pictures of an opened packet of chocolate, partially still covered in its wrapper. In the photos, we see a whitish fungus-like matter spread across a part of the chocolate bar. In the other images, we see a hole and suspicious ridges on the chocolate. In the caption, the person said, "Found them like this when I opened it". Furthermore, they have claimed, "The manufacturing of these Dairy Milk is January 2024, expiry is best before 12 months from manufacture." Tagging the official handle of Cadbury Dairy Milk India, he asked the company to "look into this".
Disclaimer: NDTV does not vouch for the claims in the post by the X user.
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The post has clocked over 590K views, sparking a range of reactions online. The brand responded to the viral post, writing "Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, To enable us to address your concern, please write to us at Suggestions@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Conversation, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)".
A spokesperson for Mondelez has issued another statement too: “At Mondelez we follow the internationally accepted HACCP (Hazard Analysis & Critical Control Points) programme, which is the most comprehensive food safety system, to ensure that our products are free from any physical, chemical, and microbiological issues. Chocolate, like any other food product, requires specific care and attention in the distribution chain, retail environment and in storage. Every Cadbury product label mentions the storage instruction: 'Store in a cool, hygienic and dry place'. We are trying to contact the consumer but have not heard back. We would encourage the consumer to come forward and share their experience on our email ID or Toll-free number as mentioned on the back of our packs and provide us the product for further testing which is critical for investigating the complaint”.
Other X users also had a lot to say about the incident. Check out some of the reactions from X below:
Before this, Cadbury was in the headlines when a person found a worm inside one of its chocolate packets bought in Hyderabad. Click here to read the full story.
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