New Delhi: A business class passenger on a recent Air India flight from New Delhi to Newark has recounted a nightmarish experience, highlighting issues with cleanliness, service, and amenities. Vineeth K, a frequent flyer, took to social media to express his disappointment with the Tata Group-owned airline. "Having flown Emirates for years, I opted for Air India due to their direct flights to my usual destinations," Mr K said on X (formerly Twitter). However, his experience on flight AI 105 fell far short of expectations.
Mr. K.'s grievances ranged from unclean and malfunctioning seats to unappetising meals. He described the seats as "worn off" and "not clean," with several seats even being inoperable. The flight also experienced a 25-minute delay.
Further issues arose when Mr. K. attempted to sleep. "My seat wouldn't convert to a flatbed as advertised," he recounted. While the crew eventually moved him to a functional seat, the inconvenience marred his travel experience.
Adding insult to injury, the in-flight meals were a letdown. "The food was undercooked, something I've never experienced with Air India before," Mr K. stated. He further reported that the fruit appeared stale and uneaten by other passengers.
The entertainment system also failed to live up to par, with Mr K.'s personal TV screen displaying a malfunction.
Upon arrival, Mr. K. discovered yet another disappointment: damaged luggage. "The final nail in the coffin," he wrote, describing broken handles, missing tags, and a compromised lock.
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Air India initially responded with an apology on Mr K.'s post, but later deleted the tweet. Mr K. questioned the removal in a subsequent post. The message read, "Dear Sir, we're sorry for the discomfort and we never want our passengers to face such inconvenience. Please DM us your booking details, seat number and DBR/ filer reference number. We'll promptly look into it.”
We reached out to Air India for comment, but have not yet received a response.