People in several parts of India are grappling with the effects of extreme heatwave conditions. In this context, popular food delivery Zomato has urged customers to "avoid ordering during peak afternoon unless absolutely necessary". The brand took to X (formerly Twitter) to make this request. It has received a lot of attention online and sparked a wide range of reactions from users. The post has more than 878K views so far. X users had a lot to say about this public request.
Also Read: Viral: Zomato User Faces Criticism For Sharing Delivery Agent's Request For Late-Night Tip
Reacting to the viral post, several people offered alternate solutions to the issue. Some criticised Zomato for asking it in the first place, while others felt that it wasn't enough to tackle the real problems that may be faced by the food delivery agents. Check out selected reactions below.
Some users felt that Zomato must not offer food delivery in the afternoon:
"Why don't you instead suspend your services during peak afternoon?"
"Bro, you are in food services and people order food when it is absolutely necessary. If you actually care about your employees, you would be posting "Our services are unavailable during peak afternoon hours".
"Close down the services between 12 to 4. It's okay to be human sometimes before profits. Yeah, we won't order, but still closure from you will do more good."
Also Read: 5 Essential Diet Hacks To Survive The Scorching Heatwave Of 2024
Some felt differently, claiming that doing so would defeat the purpose of offering such a service in the first place:
"Is it even real? Though I appreciate the concern, lunchtime orders cannot be postponed to dinner time. If so, Zomato needs to identify "absolutely necessary" orders and not-so-necessary orders."
"Wow, a food delivery app asking its customers not to order in the afternoon, what about those who stay alone? If you're really that concerned about the well-being of the delivery guys, increase their incentives, you guys already charge a Platform fee on every order to pay Goyal's bills."
"I mean, I can understand the sentiment but it may not be possible for some people, especially for those who rely on food ordering a lot, and for those who are unable to cook. Ultimately, it should be the customer who should tip and/or offer water/food. It comes down to the matter of the heart."
Some X users reacted with other types of suggestions.
"If people don't order it's the delivery riders that lose the most. Instead, why not add a mandatory “heat-related tip/hardship charge” to every order and give 100% of that to your delivery boys to allow them to make some extra money."
"At least let's ensure we tip the delivery guys better. And offer them water when they deliver the order. Ordering is an individual choice, and there is nothing necessary or unnecessary about it. Being kind is a choice too, so let's exercise that."
"Pls give extra “extreme weather incentive” to riders during peak afternoon."
What did you think of this viral post? Let us know in the comments below.
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