Chipotle co-CEO Steve Ells said that half of the burrito chain's more than 2,100 restaurants have less-than-excellent customer service and that the company is now training employees to clean dirty napkins off tables, make sure the soda fountain is organized and keep the glass on its front doors free of fingerprints.
Although there are signs of improvement, Ells says that he is not "satisfied" with the company's rate of recovery. In October, the Denver-based company reported that third-quarter sales at established restaurants fell for the fourth straight quarter since the food safety scares."We obviously have a long way to go," Ells said. Shares of Chipotle Mexican Grill Inc. fell $29.90, or 7.6 percent, to close at $366.37 Tuesday. Its stock is down about 24 percent so far this year.(This story has not been edited by NDTV staff and is auto-generated from a syndicated feed.)
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Although there are signs of improvement, Ells says that he is not "satisfied" with the company's rate of recovery. In October, the Denver-based company reported that third-quarter sales at established restaurants fell for the fourth straight quarter since the food safety scares."We obviously have a long way to go," Ells said. Shares of Chipotle Mexican Grill Inc. fell $29.90, or 7.6 percent, to close at $366.37 Tuesday. Its stock is down about 24 percent so far this year.(This story has not been edited by NDTV staff and is auto-generated from a syndicated feed.)