
Zomato was heavily criticized on social media after its customer care executive called Hindi a 'national language'.

A Reddit post about an "irritating" interaction with Zomato's AI chatbot has received a lot of interest online. The user wanted to connect with a human agent to resolve a simple problem.

The LinkedIn user penned a long post about his dissatisfaction with how the customer care representatives responded to his complaint.

A former employee criticised Zomato's declining customer support standards in a viral post.

It seems, the video didn't go well with the people on the internet, who reacted to it strongly. Read on to know more.