The many varieties of pizzas may often leave you spoilt for choice, but there are some things that are absolutely non-negotiable. When a 'pure vegetarian' woman in Ghaziabad was delivered a non-veg pizza, she decided to move to consumer court with her complaint. She also sought compensation of Rupees 1 crore from the American restaurant chain. In her petition, Deepali Tyagi mentioned that she is a pure vegetarian because of her "religious beliefs, teachings, family traditions, own conscience, and her best choice".
According to Deepali's claim, she placed an order for a vegetarian pizza from the pizza outlet near her residence in Ghaziabad, Uttar Pradesh, on March 21, 2019. It happened to be an occasion of Holi, she said that her family, especially her children, were hungry after celebrating the festival so they thought of ordering the pizza online.
She further noted that not only was the order delayed, it was also an incorrect order which the complainant was able to figure out only after she took her first bite. There were pieces of meat instead of mushroom, the Deepali said in her complaint.
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Her lawyer Farhat Warsi told the consumer court that Ms. Tyagi immediately called customer care to report about the restaurant's negligence and delivering a non-veg pizza in a house of pure vegetarians. After which, on March 26, 2019, a person who referred to himself as the district manager of the pizza outlet, called the complainant and gave an offer of serving pizzas to the whole family of the complainants at the outlet free of cost. However, the complainant was not ready to budge. She told them that the company gave her a permanent mental agony, she would have to go through "several long and expensive rituals" which will cost her lakhs of rupees during her entire life.
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As per the copy, the district manager then notified the complainant that he would hand over the matter to their own legal team. She said that the offer of serving pizza free of cost was nothing but a "mockery an insult to the social and financial status" of the complainant. She was not at all pleased by the "very casual" approach of the company.
"That the opposite party's negligent manner of performance has contaminated complainant body with food mixed with animal meat that was acquired by killing and cutting short the life given by God to any animal. In her religious belief killing any animal and eating its meat is a "paap" (sin). The opposite party has a deceitfully involved complainant in that sin of eating animal meat. They have wounded her soul giving her mental agony for her whole life. They have ravaged her religious belief," the petition said.
Deepali Tyagi has approached the consumer court to direct the opposite party to provide her with a claim of ₹ 1 crore as compensation.
A Delhi District Consumer Disputes Redressal Commission has asked the pizza outlet to file a reply to the woman's complaint. The Commission has also listed the matter for further hearing on March 17.