
The study claims that if the default order in which foods are shown on screen is changed to show healthier substitutes, most of the shoppers tend to bend and buy those substitutes instead.

BigBasket Customer Complaint: "It is only after the product was delivered that I realised that I had been royally fooled," the BigBasket customer wrote on X.

The customer called the bread "gross", claiming it had fungus and was three days past its expiry date.