After a long day, we all love to order food from our favorite restaurants. But have you ever been in a situation when you have received a wrong or an incomplete order? What do you usually do if something like this happens? The majority of people will say that they contact the restaurant and discuss the ordeal. While many do get their complaints answered, some end up bearing the brunt of receiving the wrong parcel. Well, stuck in a similar condition, a man from England named David Shepherd became extremely upset after receiving an incomplete order and stayed at the counter of the Chestfield drive-thru near Whitstable, Kent, refusing to move until he got all of his food.
David, a father of four, opted for a sit-in protest at McDonald's after his £80 delivery turned up without any fries or drinks. Angry and disappointed, David took up his position on the counter and claimed that he would not move until he got his full order. He stayed there for around two and a half hours and was later joined by his children. After that, he moved his car to block the drive-thru for another hour until he was finally moved on by the police at around 11 pm. According to a report by Metro, David, from Herne Bay, wanted to treat his children and their friends, so he ordered £80 worth of food from the chain on UberEats.
But finally, when the seven meals arrived, the family realized that there were only half the drinks they ordered and no fries. "The policy is you need to get in touch with Uber, who will refund you the missing items. But the thing is, it's not Uber who packed the bags, it's McDonald's," added David. He also stated that the family contacted UberEats, but they would only refund some of the missing items to £21 which wasn't of great help when they were trying to treat the kids. So, David decided to drive to McDonald's to ask them to replace the missing items. However, the company told him that it was "against company policy" to do so. And, by that time, the food that had arrived was already cold. So, they had £80 worth of a meal that they could not enjoy.
Last night, while protesting, David stated that he had been watching things on his phone and had no intention of moving. In the process, if needed, he would also ask his wife to go home and come back with a charger, duvet, and pillows. According to David, he saw many people coming to complain about things missing from their order while he sat there, which he found quite ironic. Staff at the 24-hour drive-thru attempted to get rid of David by calling the police, but they were told that no action could be taken. The protesting parent stated, “The police said that it was a civil matter and out of their hands.” David further said, “All of this would have been avoided if they'd just given us the dinner we'd paid for.”
A police spokesman confirmed to Metro they were made aware of the scenario at around 6.45 pm. Although the management was advised to try and resolve the matter internally, the company was told to get back if, it comes down to their concerns related to the safety of their customers. Later, at 8.20 pm, the police received a call stating that the man had become aggressive. After this, the police spoke to David, and he agreed to settle the matter.