How often do you order food from outside? Whether you are a student or a working professional, there are times when you rely on food delivery apps to satiate your cravings. This allows you to relish your favourite dish within the comfort of your house. Sometimes, you also tend to order food to break free from the monotonous meals cooked every day at home. But have you ever received the wrong order from Zomato? Well, how did you feel about it? Did you reach out to Zomato expecting them to solve the issues? Yes, all this can be extremely annoying. We touched upon this topic because a woman who recently got furious after receiving a wrong delivery shared a post on Twitter.
Nirupama Singh, who ordered veg food from Zomato, ended up receiving non-veg food. Sharing the ordeal, she dropped a video showcasing the gravy-laden dish on her plate, which looks like a piece of chicken. The clip featured a spoon breaking the chunk served on a plate. Mentioning the food delivery platform in the caption, Nirupama stated, “Hi Zomato, ordered veg food and got all non veg food. 4/5 of us were vegetarians. What is this service, a horrible experience.”
Also Read: Zomato Sets Up Rest Points For Delivery Partners, Internet Praises
Take a look at the post:
Hi @zomato , ordered veg food and got all non veg food. 4/5 of us were vegetarians. What is this service, horrible experience. pic.twitter.com/6hDkyMVBPg— Nirupama Singh (@nitropumaa) March 4, 2023
The video has crossed 581.1K views on Twitter and has received 675 likes up till now.
Zomato apologised in the comment section and assured her that the required investigation will be done. “Hi Nirupama, we sincerely apologise for this mishap. Please share your registered phone number over a private message for us to investigate this further.”
Hi Nirupama, we sincerely apologise for this mishap. Please share your registered phone number over a private message for us to investigate this further. https://t.co/HKlpIlJeIq— zomato care (@zomatocare) March 4, 2023
In support of Zomato, a user stated, “While Zomato is responsible for delivery, it's 99% the restaurant's fault. Too sad this mess-up is still.”
While Zomato is responsible for delivery, it's 99% the restaurant's fault. Too sad this mess-up is still.— Raghuveer (@Straying_mind) March 5, 2023
Terrified with Nirupama's experience, a few called it a “worst nightmare”
This is my worst nightmare.
What if I get a bite without knowing????— Swastika Yadav ???? (@swastika0015) March 5, 2023
A person stated, “By looking at the plate, you almost finished your food and then put this on Twitter.”
By looking at the plate, you almost finished your food and then put this on twitter.— Y A S H O D H A N (@itsokayyasho) March 5, 2023
Some wondered how Zomato was responsible for this.
I am not sure How @zomato can be responsible / solve this issue ? every delivery person just take the order from the restaurant and delivers the order.— Siva (@jsivaram11) March 5, 2023
“When one becomes a middleman, they also take on the liabilities of the end parties. If you get a bad product from amazon, whoever is the seller, you'd complain to amazon. eBay mediates all issues wrt items sold on their platform. For an errant party on zomato platform, operator is supposed to take remedial actions going as far as deplatforming as well,” a comment read.
When one becomes a middle man, they also take on the liabilities of the end parties. If you get a bad product from amazon, whoever is the seller, you'd complain to amazon. eBay mediates all issues wrt items sold on their platform. For an errant party on zomato platform, operator… https://t.co/lhcKKA33K5— Shantanu Goel (@shantanugoel) March 5, 2023
A user wrote, “In any other western country this is enough to sue them for damages and claim money”
In any other western country this is enough to sue them for damages and claim money— ???? (@_mandarck) March 5, 2023
Have you faced a similar situation in life? Share your experience with us in the comments below.