A person has said that he was left “speechless” after Swiggy mixed up his instructions for a cake he had ordered from a bakery in Nagpur. The man tweeted that he had asked the online food delivery service to mention whether the cake contained eggs or not. However, instead of mentioning it in the order details, someone wrote, “contain egg”, on the cake itself. While the mischief was harmless and would have made no difference to the cake's taste, the issue has led to a good laugh on social media. Also, Swiggy responded to resolve the issue to its customer's satisfaction.
“So I ordered a cake from a renowned bakery in Nagpur, through Swiggy. In the order details, I mentioned 'Please mention if the cake contains egg'. I am speechless after receiving the order,” said the customer.
He has also shared an image of the cake with the tweet, which indeed appeared laughable.
So I ordered a cake from a renowned bakery in Nagpur, through #Swiggy. In the order details I mentioned “Please mention if the cake contains egg”. I am speechless after receiving the order ???????? pic.twitter.com/WHN0Ht20r0— Kapil Wasnik (@kapildwasnik) May 20, 2022
Apologising to the customer, Swiggy has said that the restaurant partner “failed to understand” his instructions. “Allow us to take a closer look, please share the order ID for further assistance,” it added.
Hi Kapil, sorry to know that the restaurant partner failed to understand your special instructions. Allow us to take a closer look, please share the order ID for further assistance.
^Faizan— Swiggy Cares (@SwiggyCares) May 20, 2022
Meanwhile, people had a field day laughing at the confusion. “This is awesome. You can't actually blame the restaurant guy totally. He took your instructions word by word,” commented a user.
This is awesome !!!! You can't actually blame the restaurant guy totally ????
He took your instructions word by word :)— Aryan Aylos (@AryanAylos) May 20, 2022
A person said, “Man, sorry but this is really funny. Should be in the news lol.”
Man sorry but this is really funny. Should be in the news lol— Omar (@omar1618) May 20, 2022
Some have also shared how they had to undergo a similar experience because the baker could not understand their instructions.
When a user asked Wasnik why he did not name the “renowned bakery”, he said felt it was an “honest mistake” and did not want to defame it.
Ignoring it as an honest mistake ???? No intentions to defame them ????????— Kapil Wasnik (@kapildwasnik) May 20, 2022
Overwhelmed with the response to this post, the person said that he has “no hard feelings” for Swiggy. “Overwhelmed with joy at the responses to this tweet. So happy to know that this made many people laugh. Thank you so much, Twitterati. No hard feelings Swiggy-- you are awesome,” he said.
Overwhelmed with joy on the responses to this tweet. So happy to know that this made many people laugh. Thank you so much Twitterati ???????? No hard feelings @swiggy_in - you are awesome ????????????— Kapil Wasnik (@kapildwasnik) May 20, 2022
He also said that Swiggy has started the necessary steps to resolve the issue.
The Swiggy Customer Support Executive acknowledged the issue and has initiated the necessary steps. Appreciate the support, thank you!— Kapil Wasnik (@kapildwasnik) May 20, 2022
Isn't this one of the funniest conversations on Twitter today? Tell us your thoughts in the comments.